Refund Policy

1.Merchant of Record

Payments for paid Plans are processed by Paddle, which acts as the Merchant of Record / reseller for these transactions. Paddle handles checkout, invoicing and the collection and remittance of applicable taxes (including EU VAT). Your purchase is therefore also subject to Paddle’s buyer terms, and refunds are issued through Paddle back to your original payment method.

2.General rule

Paid Plans are billed in advance on a monthly or annual basis. Except where a mandatory law requires otherwise, or as expressly set out in this Policy, fees are non-refundable and we do not provide pro-rated refunds for partially used billing periods, unused API quota, or overage already incurred.

3.Free tier and trials

The Free Plan is available at no cost (100 API calls per month) so that you can evaluate the Service before purchasing. Because you can validate documents and inspect the resulting Validation Reports on the Free Plan without payment, we encourage you to confirm the Service meets your needs before upgrading to a paid Plan.

4.Right of withdrawal (EU consumers)

If you are a consumer resident in the EU, you have a statutory right to withdraw from a distance contract within 14 days of purchase without giving a reason. However, because the Service is the supply of digital content and online services that begins immediately, you expressly request and consent that we begin providing the Service during the withdrawal period and acknowledge that you thereby lose your right of withdrawal once the Service has been fully performed.

Where the right of withdrawal still applies, you may exercise it by contacting us at info@sealium.eu within the 14-day period. This statutory right applies to consumers only and does not extend to business customers (B2B).

5.Cancellation

You may cancel a paid Plan at any time from the developer console. Cancellation stops future renewals: it takes effect at the end of your current billing period, you retain access to your paid Plan until then, and your tier downgrades to Free afterwards. Cancellation on its own does not trigger a refund of fees already paid for the current period.

6.Discretionary and exceptional refunds

We may, at our discretion, grant a refund or service credit where:

• you were charged in error, charged twice, or charged after a valid cancellation;
• a sustained Service failure attributable to us prevented you from using a paid Plan and could not be remedied within a reasonable time; or
• a mandatory consumer-protection or other applicable law requires it.

Any service-credit remedy available under a Plan’s Service Level commitment (for example, the Business Plan uptime target) is governed by the Terms of Service and is provided as a credit rather than a cash refund unless the law requires otherwise.

7.Enterprise and on-prem

Enterprise SaaS agreements and on-premise licences are sold under individual written contracts. Fees, refund and termination terms for those engagements are governed by the applicable order form or master agreement, which prevails over this Policy to the extent of any conflict.

8.How to request a refund

To request a refund or raise a billing question, contact us at info@sealium.eu with the e-mail address on your account and the invoice or transaction reference. We aim to review requests within a reasonable time. Approved refunds are returned through Paddle to your original payment method; the time it takes to appear depends on your bank or card issuer.

9.Changes to this Policy

We may update this Refund Policy from time to time. We will post the updated version with a new “Last updated” date and, for material changes, provide reasonable notice. The version in force at the time of your purchase applies to that purchase.